In particular, the report highlights the market adoption of BYOD to date and its benefits including long-term cost-savings, enhanced operational agility, mitigation of supply issues, greater employee satisfaction and superior CX.

The report also offers guidance on how challenges around data security and employee privacy, infrastructure costs, IT support and device suitability, as well as downtime and reimbursement policies are being handled.

We highly recommend that contact center executives interested in understanding how BYOD can be implemented download this resource.