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HFS Research names ThinScale a Hot Vendor for Contact Center Security at Scale

The HFS OneOffice™ Hot Vendors Q1 2022 report features 7 hand-picked technology providers helping enterprises to solve complex business problems and capitalise on market opportunities.

Each vendor has been selected for their “differentiated offerings and out-of-box thinking”. The report highlights ThinScale’s proven ability to deliver contact center security at scale, particularly for remote and hybrid workforces.

ThinScale boasts some of the largest contact center business process outsourcers (BPO) on the planet as its clients. There are now hundreds of thousands of agents on the platform. Customers say they have not seen the same level of security capabilities and depth of controls in ThinScale competitors

- Melissa O'Brien, Research Leader, HFS Research

Download the report to view the HFS One Office™ Framework and see how ThinScale technology is helping contact center leaders to secure their workforces at home and in the office.