ThinScale_Logo_White

Everest Group considers the increasing role and benefits of BYOD

Everest Group, the strategic research and global IT advisory firm, has released a vital thought paper on the opportunities and challenges presented by BYOD for contact centers.

Everest Group considers the increasing role and benefits of BYOD

Everest Group, the strategic research and global IT advisory firm, has released a vital thought paper on the opportunities and challenges presented by BYOD for contact centers.

The Increasing Role of Bring Your Own Device (BYOD) in CXM - Trends, Challenges, and Opportunities

Everest-Report-round-ThinScale-LP-1

The report examines operational concerns raised by C-Suite executives from organizations across multiple verticals including, but not limited to, financial services, automotive and retail.

This independent analysis of successful BYOD adoption covers the following topics:

Benefits of BYOD solutions

Current macroeconomic trends around BYOD adoption

Future outlook for BYOD and the impact of COVID-19 pandemic  

Challenges from the perspective of CTOs, CIOs, CSOs, and CISOs around BYOD implementation

Selecting the right partner in the BYOD journey

Role of BYOD in an organization’s ESG strategy

In particular, the report highlights the market adoption of BYOD to date and its benefits including long-term cost-savings, enhanced operational agility, mitigation of supply issues, greater employee satisfaction and superior CX.

Everest-Report-sample02
Everest-Report-sample01

The report also offers guidance on how challenges around data security and employee privacy, infrastructure costs, IT support and device suitability, as well as downtime and reimbursement policies are being handled.

We highly recommend that contact center executives interested in understanding how BYOD can be implemented download this resource.

 

Download Report

Want more information about the benefits of  BYOD? Contact us today.

The World's Leading BPO's & Contact Centers Trust ThinScale
Divider
TTEC_Logo_Steel 1@1x
Logo-Sitel-Group-Color-CMYK 1@1x
Iqorlogo 1@1x
sutherland_healthcare 1@1x
Teleperformance 1@1x
Divider

See how it works

Request a demo today and learn how ThinScale can help your organization strengthen its cybersecurity.

REQUEST A DEMO

Get in touch

Contact a member of the ThinScale Team to learn more about how our solution can help you address your security challenges.

CONTACT US