---
title: "On-demand Webinar:  The next normal | What does 2021 hold for the BPO Industry?"
---

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#### On-demand Webinar: The *Next* Normal | What does 2021 hold for the BPO Industry?

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###### Join our panel of experts in the BPO industry in this session as they bring you global insights and best practices from 2020 and what to look out for in 2021

![Analyst Webinar](https://info.thinscale.com/hs-fs/hubfs/Analyst%20Webinar.png?width=1000&height=375&name=Analyst%20Webinar.png "Analyst Webinar")

![Logos - EI Analyst Webinar](https://info.thinscale.com/hs-fs/hubfs/Logos%20-%20EI%20Analyst%20Webinar.png?width=500&height=59&name=Logos%20-%20EI%20Analyst%20Webinar.png "Logos - EI Analyst Webinar")

Join us in this virtual session if you are working within the outsourcing industry and find out what practices the top performing companies have implemented, and what industry experts are predicting for 2021.

**In this webinar, you'll learn:**

- How BPOs have handled the shift from short to long-term WaH
- Staying ahead - Strategies the top 10 leading global BPOs have implemented to remain competitive
- What is next for 2021 as we move on from the 'new normal' - find out what the predictions and emerging trends are for 2021 and what assumptions should be avoided

**Presenters:**

- **[Stephen Loynd](https://www.linkedin.com/in/stephenloynd) —** Founder, TrendzOwl
- [**Anne Bibb**](https://www.linkedin.com/in/annebibb) — Managing Partner, Remote Evolution
- **[Keith O'Looney](https://ie.linkedin.com/in/keitholooney) — **Key Account Manager, ThinScale Technology

**Moderator:**

- **[Peter Ryan](https://www.linkedin.com/in/peter-ryan-montreal/)  -** Principal, Ryan Strategic Advisory

***Supported by:***

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Creators of Secure Remote Worker, the leading software for secure work at home using personal devices. Chosen by the world's leading BPOs to rapidly deploy and accelerate the adoption of work at home.

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#### Contact Us

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