Join us in this virtual session if you are working within the outsourcing industry and find out what practices the top performing companies have implemented, and what industry experts are predicting for 2021.

In this webinar, you'll learn:

• How BPOs have handled the shift from short to long-term WaH
• Staying ahead - Strategies the top 10 leading global BPOs have implemented to remain competitive
• What is next for 2021 as we move on from the 'new normal' - find out what the predictions and emerging trends are for 2021 and what assumptions should be avoided

Presenters:

• Stephen Loynd — Founder, TrendzOwl
• Anne Bibb — Managing Partner, Remote Evolution
• Keith O'Looney — Key Account Manager, ThinScale Technology

Moderator:

• Peter Ryan  - Principal, Ryan Strategic Advisory

Supported by:

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