Today, iQor have 70% of their agents utilizing their WaH solution

Business Challenges

In the face of a worldwide pandemic that forced cities into stay-at-home lockdowns, iQor needed to provide agents with the ability to work from home and needed to:

Overcome costly issues with supply & logistics
Solve staff turnover and equipment management
Speed up onboarding and remove drain on IT
Maintain flexible and scalable infrastructure

ThinScale Solution

Secure Remote Worker (SRW)- a software-only Windows application that is installed on the agent's personal Windows PC. Secure Remote Worker allowed iQor to:

Secure their agent machines without causing any permanent changes
Present an application for agents to launch into a secure workspace, completely controlled by IT
Help agents perform self-service device validation before SRW was even installed

Results

iQor saw immediate results with the implementation of our Secure Remote Worker Solution

Quick Onboarding

Reduced onboarding from hours to minutes per agent

Security Compliance

iQor now have complete security & flexibility for Work at Home

Rapid Deployment

Rapid deployment of over 20,000 agents in the Philippines, North America & India.

Gary Praznik
President & CEO

The Secure Remote Worker platform allows us to quickly deploy connectivity and applications to our work-at-home agents with the same security controls as if they were at our locations. With Secure Remote Worker and the ThinScale Management Console, your imagination, or skill set, is really the limit in terms of what you can deploy to your agent's
machine"